Stoves & Chimneys Shipping Policy:
Unless specifically stated on the order and duly accepted on a Stoves & Chimneys acknowledgement of the order, delivery dates in no case imply a firm undertaking to supply on a fixed date. Stoves & Chimneys reserve the right to make partial deliveries.
Someone must be available to receive and sign for the delivery in-person, at your designated address. Delivery will be made on a pallet/ pallets or in boxes. If delivery is unsuccessful because of your absenteeism, you will be charged in full for the rescheduled delivery. We use the Pallet Network for all our palletised deliveries and GLS for boxed deliveries.
Damages and Discrepancies of Delivery:
On receipt of goods, stocks should be checked immediately, and any damages or discrepancies noted, Stoves & Chimneys must be notified with 24 hours otherwise we cannot rectify. Please use the contact form on our Contact Us page to notify us of any damages or discrepancies